What you need to know:
- Shipping fees: $9,99 in Canada (except territories)
- Free shipping on all purchase of $100 and more
- Return fees : only $9,99
- You have 30 days to return your purchase.
Information to customers and general conditions are effective on January 2021.
Before performing any purchase on our Website, you should know that we provide buying advice on our website . If you have questions that are not answered, you can contact us at 1 855 699-4622 (Inca). We will be happy to answer your questions.
Like many retailers, we guarantee the products we sell. If purchased at Boutique art Inca item does not meet your expectations, you may return it within 14 days. Before returning a product for an exchange, you must contact our customer service by phone at 1 855 699-4622 (Inca) or email [email protected] No returns will be accepted without prior agreement with Boutique art Inca.
After phone agreement, you can post the article:
1274 Belair Street, Joliette (Quebec) CANADA J6E 8E7
Shipping fees are the responsibility of the buyer and are charged in addition to the selling price of the products and are based on order. Note that you can have free shipping on purchases over $ 100 (Canada only).
In case of return of an order of 100 $ and more and had free shipping, you will only have to pay $9,99 for the return fees. Boutique art Inca will take care of the rest of the shipping costs.
Product ordered by mistake: you will only have to pay $9,99 for the shipping fees. Boutique art Inca will take care of the balance of the shipping costs.
All shipping and shipping fees or other credit charges are not refundable.
Products purchased from Boutique art Inca must be returned for exchange in the original packaging (or equivalent) with a copy of the invoice within 14 days of delivery of the order. The product must not have been used or be damaged. Returned merchandise must be sent via the shipping method of your choice, preferably sends recommended so that you can keep track of your article. To replace the old product, delivery charges will apply to the customer or be shared with Boutique art Inca in each case.
No returns will be accepted without a copy of the purchase invoice. The credit card statements can not be used as proof of purchase to return products purchased online.
There will be no refund for voluntary breakage or damage due to improper use or cleaning products.
Products received premium must be returned with the original purchase, unless otherwise indicated.
You can cancel an order without any fees as long as the order haven’t been shipped yet. The refund will be total.
Returns will be accepted in the following situations:
- Defective product (contacted within 48 hours to our customer service to reach an agreement)
- Proceeds received in error (we will cover the shipping fees)
- Product ordered by mistake (all shipping and returns will be at your expense).
Returns will not be accepted in the following situations:
For reasons of hygiene products such as earrings are not exchangeable or refundable
- Products that have been worn or washed
- Products that are no longer in their original condition, or labels have been removed
- It should be noted that each situation will be considered on a case by case basis.
- If you have any questions regarding our warranty, repair and return merchandise, please contact us at [email protected] or call 1-855 699-4622 (Inca) (Canada and United States).
The order will be prepared as soon as possible after acceptance and confirmation of your payment. The delivery time may vary:
2 to 5 business days for Province of Quebec;
5 to 10 business days for Canada
Around 15 business days for world.
Boutique art Inca cannot garantee this delay since this is related to postal services. Delivery times are purely indicative and any delivery delays are not entitled to the buyer to claim damages.
There is no delivery on weekends and holidays . We always use Expedited Parcel Canada Post to deliver products Boutique art Inca. All packages are insured for the total value of the purchase, and at no additional cost.
In case of return , due to a bad address entered by mistake on your part of the order online ( Post did not find you ) , or an oversight recovery of your package, you will repay transportation costs for returning your order.
Despite all the efforts and all the precautions taken when handling and packaging of our products, you must notify Boutique art Inca within 48 hours of receiving the product, if it reaches you in good condition. After this period, we will not be liable for any such product.
In the unfortunate event that you received a product that does not match your order, Boutique art Inca will ship the right product and resume the nonconforming no shipping.
If you are not satisfied with our products, you can return them to us as specified in our return policy goods to exchange. The customer must pay the shipping costs to return the product and receive product that replaces the old one.
Boutique art Inca must receive full payment for products ordered before delivery.
Picking at our Office
You can choose to come and take your order at Boutique art Inca directly by going to 1274 Belair Street, Joliette (Québec) CANADA J6E 8E7 (by appointment only).
In this case, no shipping charges you will be charged. To proceed, please call us at 1-855 699 4622 (Inca).
Boutique art Inca offers delivery in most countries. In case of problems when ordering, please contact us at [email protected]
Our inventory is updated automatically in real time. Should an error occur and that a product was not available, we would notify you promptly. It will be possible to replace the product with another product or get a refund. The usual replenishment time is 10 to 20 working days, but can vary depending on suppliers.
Coupons or gift certificate
To use a coupon or gift certificate, you must add one or more items to your cart. Once you have finished shopping, go to your cart using the “basket” link at the top right of the site. At the bottom of this page you will find the options to enter your code and get your discount. Gift certificates are not refundable.
We accept payments via the secure platform Paypal, but also directly through our secure website by credit card (Visa, Mastercard, American Express).
Only PayPal is used for payment orders on this page. Payments must necessarily pass through our secure PayPal page. You can either pay through your PayPal account, credit card (Visa, Mastercard, American Express).
The shapes and colors of the products artisanal in nature may vary slightly from one product to another, depending on the shooting conditions. We strive that they are as representative as possible.
Customer Service Policy
The quality of our customer service and our products is a priority at Boutique art Inca. That is why we invite you to send us your comments.
If you have a complaint, a person in-house analysis will provide a solution. We consider complaints and comments from our customers is an opportunity to question our ways, to develop corrective actions and prevent the situation happening again. It is important for us to maintain the opportunity to serve you.
Comments and Suggestions
If you have any comments, questions or suggestions, do not hesitate to contact us by the following means:
1274 Belair Street, Joliette (Quebec) CANADA J6E 8E7
By phone: 1-855 699-4622 (Inca)
Email: [email protected]